Centralized and decentralized research analysis of United States and Essay

Centralized and decentralized research analysis of United States and Japan's educational system - Essay Example o the No Child Left Behind (NCLB) Act, a number of education scholars and practitioners assert that the federal government is pursuing, or possibly already fulfilling a significantly greater function. In the meantime, although the Japanese education espoused the education paradigm of the United States after the Second World War, k-12 education is far more centralized in Japan than in the U.S. Curriculum responsibility is concentrated on the national Ministry of Education, Culture, Sports, Science, and Technology.iii The United States and Japan are two countries that are ranked in the top four for best educational systems in 2010, even though each country uses a different teaching style to achieve success with faculty and students performances.iv However, both nations are lacking key factors to sustain success with students in today’s changing economy. Based on the present government reformed acts in both the United States and Japan educational systems there is a need for (1) more technical skills in basic education, (2) a need to help support teachers and parents to renew the value of education into students, and (3) remove violence from the education environment in order to achieve success in each country’s educational system. In 1856, the United States formed its first kindergarten. Compulsory education, by the 1950s, had become institutionalized, yet the current k-12 education remains in its formative years.v Ever since the establishment in 1979 of the US Department of Education, the structure of k-12 education has been identical to that of at present, but has experienced a chain of modifications to address the evolving requirements of education.vi The education structure of the United States is distinct from several other developed nations. Education is mainly the duty of local and state government, and hence, for instance, there is modest standardization. The independent states have substantial power over the curriculum and over the prerequisites that

How Decisions in Customer Service will Impact the Level of Sales and Essay

How Decisions in Customer Service will Impact the Level of Sales and the Ultimate Profitability of the Organization - Essay Example A lot of companies have invested significant resources in into developing the quality of customer service in their companies in order to increase customer satisfaction and increase the level of customers who become loyal to the company. Gilbert and Veloutsou (2006) acknowledge that indeed customers are the key to long term business success, profitability and growth. In response to a business environment that is increasingly competitive, a growing number of companies are increasingly using their customer service personnel to build long term relationships with clients, with different organizations adopting IT based strategies in order to better manage their customer relationships. The benefits of a satisfied customer are recognized widely in marketing as well as management literature (Sui-Hua Yu, 2007; Palic, Maricic, & Kovac, 2011). Indeed various research have linked a positive relationship between high quality customer service, o customer loyalty in terms of repeated purchases, cros s buying behavior and reduce price sensitiveness of the consumers (Ibrahim & Najjar, 2008; Oliver, 1997; Bloemer & Odekerken-Schroder, 2002; Yu, Shean-Yuh, & Yu-Yi, 2011). ... Problem Statement Most organizations have to deal with the issues of high quality customer service and the impact that such services have on corporate profitability in their course of business. This research considers the relation between these two specifically analyzing the impact that customer service decisions have on company sales and hence profitability. Company sales and profitability are in this case impacted by high customer loyalty due to their satisfaction with the quality of services that they receive. Over the past two decades there has been an increase in customer focused strategies towards increasing company growth. Notably in the new economics of customer service orientation, customers are the central concern of the management of any of any organization. In this sense, the management focuses on factors that drive profitability within the service paradigm ranging from training and development of customer service, compensation that is linked to performance, investment in customer service management systems, and investment in frontline employees (Heskett, Jones, Loveman, Sasser, Jr, & Schlesinger, 2008). There has been a wide array of research that has been carried out on the connection between customer service, customer loyalty and the impact that these have on profitability within an organization. While a lot of study have focused on fast consumer moving goods or the financial products or service (Bloemer & Odekerken-Schroder, 2002; Yu, Shean-Yuh, Yu-Yi, 2011; Sui-Hua Yu, 2007; Palic, Maricic, & Kovac, 2011), none has looked into the mass merchandising sector. This paper focuses on this sector by analyzing consumer shopping behavior and customer service in Beira Mar Mall, which houses a wide array of stores